Colins IT provides a number of support options to suite your business and support requirements.

 

As a flexible business, we are here to help you. Therefore we have a number of different options depending on your requirements and circumstances. Please contact us if you would like to discuss further:

 

0800 10 777 82    

 

 

Support Options.

 

•Managed IT Service

•Hourly Contract

•Ad Hoc Support

•Health Check

•Disaster Recovery

 

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Managed IT Service

Our main focus is providing a Managed IT service where, for a fixed fee every month, we provide full support for the servers and workstations.

 

We take responsibility for your network and if anything goes wrong, then it is up to us to fix it at our cost. Therefore, we pro-actively manage and monitor your system to ensure nothing goes wrong.

 

We also provide a guaranteed 4 hour onsite response in the event of a business critical server issue (2 hours remote response).

 

Hourly Contract

As an alternative, we can provide a contract where we provide you with a set number of hours a month depending on the size of your network and amount of support you will require (usually 3 to 5 hours) a month.

 

You can then use these hours for any IT support requirement. We will still monitor your system and fix any errors before they become critical.

 

There is no call out fee. Hours you do not use during the month will be banked to be used for the future months.

 

Ad-Hoc Support

If you have an immediate support requirement or just want someone to call as and when you need it, we do provide Ad Hoc support.

 

We guarantee that you will get a highly skilled and experienced engineer to help you, not a first line support person. Non contract work is £65 per hour with a £30 call out fee if required.

 

Health Check

Initially we suggest a health check where we come in and look at your current system including servers and workstations.

 

We will come onsite and check the health of the server in terms of health of the hard drives, event log errors, windows updates, security vulnerabilities, disk space, general configuration, performance baseline, are your backups working, is your anti-virus working and up to date, etc.

 

We will produce a detailed network diagram and other documentation for you to keep for future reference. Cost for this is £299 + VAT. Click here to order now.

 

Disaster Recovery

We have a number of very competitively priced backup solutions that enable your business to keep running in the event of a (hopefully unlikely) disaster.

 

These solutions involve getting your critical servers back online as quickly as possible, minimising expensive downtime.

 

 

 

 

 

 

 

 

 

 

 

Call for a quote:  02476 158336    

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